FAQs

When will my order arrive?

We deliver all across Egypt within 2 to 5 business days. As soon as your order is on its way, we'll keep you updated every step of the route.

How can I pay?

We offer multiple flexible payment options across Egypt:
1. Cash on Delivery (COD) upon receiving your order.
2. InstaPay & Vodafone Cash / Mobile Wallets for quick and direct transfers.
3. Online Card Payments (Credit / Debit Cards) processed securely via Paymob with encrypted, bank-grade protection.

Can I return or exchange a piece?

Absolutely. If a standard item doesn't fit your space, you have 14 days from delivery to request a return or exchange—as long as it remains unused in its original packaging.

What happens if an item arrives damaged?

Every order is packed with heavy-duty protection. If your piece arrives with transit damage, just send a quick photo to our team within 24 hours and we'll arrange an immediate replacement at zero cost.

Are custom item deposits refundable?

For customized or made-to-order items that require a deposit, please note that deposits are non-refundable once production begins. If you have any questions about specific custom pieces, feel free to reach out before ordering.

Where are Space M products crafted?

Yes! We take pride in being an Egyptian brand dedicated to modern and statement room decor. Many of our pieces are uniquely designed and crafted locally to deliver top quality and aesthetics you won't find anywhere else.